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Seeking suggestions regarding JIRA customizations for a "Periodic Tasks" project

I am tasked with establishing a JIRA project for "Periodic Tasks" like software license and SSL certificate renewals, manual review of logs, annual year-end database processes, re-authorization of external users, etc.

I am sure our organization is not the first to use JIRA for this purpose. I am interested in corresponding with others who have gone down this road. I would like to see what custom fields, screens, workflows, etc. have proved useful.

I have created a new project, set the key, description, project lead... and created a new Periodic Tasks Issue Type Scheme with just issue types "task" and "sub-task". I also created a Periodic Tasks Notification Scheme; right now it is an exact copy of our default notification scheme, but it seems likely that they will diverge. My permission scheme and issue security scheme are default, but, I can easily imagin开发者_开发知识库e some environments where these periodic tasks might require different security (in our case the developers and operations people work pretty close -- in fact sometimes we are the same person.)

Right now I am using the default workflow, but, I expect to change that as soon as I get enough experience to confidently understand the requirements.

But when I come to Components, I am of two minds. One approach would be to try to organize this by our components. Perhaps categories of components: servers, certificates, software licenses.... Another approach is to use Components to categorize by type of task: license renewal, certificate renewal, year-end process.... I have implemented as the type of task because I think that this will be a smaller and more stable list of categories.

I am particularly interested in seeing workflow examples from others who are doing something similar.


Replied at http://forums.atlassian.com/thread.jspa?messageID=257366608


There are two plugins which look like they do this decently: https://marketplace.atlassian.com/plugins/com.codedoers.jira.repeating-issues/server/overview for Jira Server, and https://marketplace.atlassian.com/plugins/com.gebsun.atlassian.rtasks/cloud/overview for Jira Cloud.

It's also allegedly possible to use a workflow post-function to create a new task (with scripting), so you might be able to have a task spawn a successor with a later due date on Close, for example. I haven't done it myself or found an example, though.

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