sitecore email campaigns manager newsletter issue

I'm getting into sitecore Email Campaigns Manager (ECM). I'm trying to create a newsletter. So I go to E-mail campaigns -> Test Target Audience -> Drafts -> Newsletter Message and send messages (dispatch messages). The audience recieves empty messages insted of beautiful HTML with images. I also see white area instead of preview of a message.

Sitecore 6.3, ECM 1.1 I consi开发者_C百科der it's a bug. Have anyone came across this issue? What can be the reasons?

1. Item "/sitecore/system/Modules/E-mail Campaign Manager" contains Renderer Url field. Have you set your website address in this field? This value is used for generating messages.

2. Have you published all items after installing the module?

3. When you open the Email Campaign Manager application for the first time, you are asked to set the Base URL. Have you set your website address there? This value is stored in the Base URL field of the "/sitecore/content/Home/E-mail Campaign" item.

Have you been following the Installation steps? Likely this is either due to that the information is not published, the base url isn't specified or the target audience can't find the url where the pictures are stored.

Email previews will also fail if the webserver cannot browse to itself by DNS, because Sitecore makes a GET request to itself to fetch the email content.