Customers not listed in Paypal Preapproved Payments page for recurring billing

I inherited a website that was made a long time ago using the Paypal payments pro API to subscribe customers on a recurring billing basis.

One of the users want开发者_开发技巧ed to cancel his account.

I logged into Paypal and went to Profile > My Money > My Preapproved Payments, and there is no one listed!

It says:

"There's no data available"

Since I was not able to cancel his recurring payments in time, he was billed again and I had to refund his payment.

For the life of me, I can't find how to remove him or anyone else from the recurring payments that are being made, and I can't figure out how these payments are going through if they are not listed in the preapproved payments page.

I hope I'm not going crazy or something. Anyone have any ideas?

The guy who wants to quit needs to go into his own account, and cancel them himself. I'm not going to go into details where and how, but the merchant doesn't cancel pre-approved payments; the buyer does.

try "my Selling Tools" instead of "My Money"..... the payments under My Money are going out, the payments under Selling Tools are coming in